Frequently Asked Questions
Everything you need to know about our digital designs and physical goods.
What file formats are included with digital downloads?
Most of our digital designs include SVG, PNG, DXF, and EPS formats to ensure compatibility with Cricut, Silhouette, and other cutting machines.
How do I receive my digital files after purchase?
Once your payment is confirmed, you will receive an automated email with a download link. You can also access your files anytime through your account dashboard.
Can I use these designs for commercial projects?
Yes, our standard license allows you to create and sell physical products using our designs. However, reselling or redistributing the digital files themselves is strictly prohibited.
What is your return policy for digital products?
Due to the nature of digital downloads, we cannot offer refunds or exchanges once the files have been downloaded. If you encounter a technical issue, please contact our support team.
Do you offer international shipping for physical craft supplies?
Yes, we ship our physical tools and materials worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What should I do if my download link has expired?
Don't worry! If your link expires or you lose your files, simply reach out to us with your order number and we will refresh your download access immediately.