Returns & Exchanges
At SVG Craft House, we want you to be completely satisfied with your digital and physical crafting supplies. If your purchase doesn't meet your expectations, our straightforward return policy ensures a hassle-free resolution within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring that all physical components are included and the RMA number is clearly marked on the outside.
Ship the Item
Drop off your package at any authorized carrier location using the prepaid shipping label provided by our team or your preferred tracked shipping method.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing